Questions?

Frequently Asked Questions

• How early can I reserve a parking spot for next year?
  We will start accepting parking applications for the next year on March 1st. You can find the application and more information about rates, contract terms & more on the Parking page.

• Is there any option for early move-in?
  With current lease terms ending 8/13 and due to time constraints of the turnover process, we are unable to accommodate early move-in requests.

• How do I submit proof of insurance?
  You can drop your proof of insurance documents directly into the online tenant portal through the Insurance tab. You may also purchase a Renter’s Insurance policy through the portal. It is not necessary to send your policy or insurance documents to your property manager.

• Can I send packages to my new apartment so they’re already there when I move in?
  We strongly recommend you do not have any mail or packages delivered to Grand/Central until you’ve taken occupancy in your apartment. Any packages and/or mail items that are sent to the building with the name of someone who is not a current tenant are typically sent back with the courier to its original sender.

• What is a sublet? How does it work?
  A sublet happens when a current tenant decides to rent their unit to a third-party, while keeping the lease is in the original tenant’s name. We often have sublease agreements when a current tenant decides to study abroad for a semester, or won’t be in Madison for the summer months. Subletting can involve the entire unit, or individual bedrooms. If a tenant chooses to sublet, he/she is ultimately responsible for finding a sublease-tenant. However, LZ Management’s marketing team can assist in the process. Price is to be negotiated between the original tenant and the sublet tenant. It’s important to keep in mind that the original amount of rent due remains the same. Additionally, the original tenant remains ultimately responsible for the lease if the sublease-tenant defaults. The original tenant is released from the lease obligations when the lease terminates. The sub-lessee(s) must complete an application to be approved by the landlord. In addition, all tenants, the sub-lessee(s), and the Landlord must sign the sublet agreement before the sublease becomes a legal amendment. Finally, there is a $150 sublet fee due upon completion of authorization.

• Can payments be made online?
  Absolutely! Monthly payments can be made online via the Appfolio Tenant Portal.

• Is there an on-site manager?
  Yes! You can reach out to our property manager, Taylor Harrell, with any questions or concerns via email at taylorh@lz-management.com or by phone at (608) 237-1111.

• What about security?
  A great and important question to ask. All entrances to the building (including the parking garages and elevators) have controlled access, meaning a fob is required to get in. There are also 24/7 surveillance cameras in all public spaces and entrances. In addition, we have on-site security overnight on Thursdays, Fridays, and Saturdays.

• Do you have bike and moped parking?
  Yes! Residents can park their bikes and mopeds in our heated, secured underground parking garage for no additional fee. There are also bike racks outside of the building that residents can use free of charge.

• How are maintenance requests handled?
  Maintenance requests can be submitted online via the Appfolio tenant portal, and our maintenance staff will respond promptly. We also have a 24/7 emergency maintenance team for any urgent matters that occur after hours that can be reached at (608) 283-3112.